Frequently Asked Questions
How do I personalise my bottle?
Simply choose your preferred product and complete the personalisation form on the product page.
Depending on the design, you may be asked to provide:
- Child or player’s full name
- Squad number or class name
- Team, club or school badge
- A clear photograph
- Any special requests or design preferences
Our team will use this information to create your personalised Kickbottle™ design.
Can I see my design before it is printed?
Yes. Every order includes a digital proof for approval before production begins.
Please check all names, numbers, photos and logos carefully. Your bottle will not be printed until you have approved the design.
How do I place a squad or multi-bottle order?
There are two ways to place squad or multi-bottle orders.
Order by email
Simply email us with the details for each child or player, including:
- Full name
- Squad number or class name
- Photograph
- Team, club or school badge
- Any design requests
We will confirm your order details and pricing by email.
Order through the website
Complete the product personalisation form for the first bottle and add it to your basket. You can then return to the product page, complete the form for the next player and add that bottle to your basket.
Repeat this process until every personalised bottle has been added, then complete checkout as normal.
Do you offer discounts for squad orders?
Yes. Squad and group discounts apply to all Kickbottle™ products, including football, school, dance and other personalised bottles.
Simply add all products to your basket and any eligible discount will automatically be applied at checkout.
For very large orders, please contact us if you have any questions before placing your order.
Can every bottle in a squad order have a different name and photo?
Yes. Every bottle can be completely personalised with a different name, photograph, squad number, class name or design details.
All bottles can still share the same club badge, school badge or colour scheme.
What type of photo should I upload?
For the best results, please upload a clear, high-quality photograph.
We recommend:
- A well-lit image
- The child or player clearly visible
- A full-body or waist-up photograph
- No filters or screenshots
Higher-quality images produce better results.
Can you remove the background from my photo?
Yes. Background removal is included with most designs.
The final result will depend on the quality of the original image provided.
Can you match the design to our club, school or team colours?
Yes. We colour-match designs to club badges, kits, school logos and team colours wherever possible.
Please note that colours may appear slightly different on screens compared to the finished product.
Can I use my club or school badge?
Yes, provided you have permission to use the badge or logo.
By uploading any image, logo or badge, you confirm that you have the right to reproduce it.
Kickbottle™ reserves the right to refuse any content that may infringe copyright or trademark laws.
What sizes are available?
Bottle sizes vary by product and are clearly shown on each product page.
Please check the product description before ordering.
What are the bottles made from?
Our bottles are lightweight, durable and designed for everyday use at school, training sessions, matches and activities.
Full product specifications can be found on the relevant product page.
Are the bottles dishwasher safe?
We recommend hand washing all personalised bottles using warm water and mild soap.
To protect the printed design, please avoid dishwashers, harsh cleaning products and abrasive sponges.
Can I put hot drinks in the bottle?
Unless stated otherwise on the product page, Kickbottle™ bottles are designed for cold drinks only.
Will my bottle look exactly like the product photos?
We aim to supply the same bottle and lid style shown in our photographs.
However, slight variations may occasionally occur due to supplier availability.
How long will my order take?
Production begins only after:
- All personalisation details have been received
- Suitable photographs have been provided
- The design proof has been approved
- Payment has been completed
Estimated delivery times are shown during checkout.
Please allow extra time for larger squad or school orders.
What happens if I do not approve my design proof?
Your order cannot enter production until your proof has been approved.
Please keep an eye on your inbox and junk folder after ordering.
Can I change my order after it has been placed?
Please contact us as soon as possible if you need to make changes.
Changes can usually be made before the design has been approved and production has started.
Can I cancel or return a personalised order?
Because every bottle is personalised, cancellations and returns are not normally accepted once production has begun.
This does not affect your legal rights if the item arrives damaged or incorrect.
What if I entered the wrong name or squad number?
Please check all details carefully before approving your proof.
If the final product matches the approved design, we may not be able to offer a free replacement for customer errors.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photographs of the bottle
- Photographs of the packaging if relevant
We will review the problem and arrange an appropriate solution.
Can you create designs for sports or activities not shown on the website?
Yes. We can create personalised designs for a wide range of sports and activities, including:
- Football
- Dance
- Rugby
- Gymnastics
- Swimming
- Cheerleading
- Netball
- Martial arts
- Hockey
- Athletics
- Schools and clubs
If you cannot find what you are looking for, please contact us.
Can I order without a photograph?
Yes. Some designs can be created using names, numbers, logos and colours without including a photograph.
Simply add your request when placing your order.
Do you ship internationally?
Shipping destinations and prices are shown during checkout.
International customers are responsible for any customs duties or import charges that may apply.
How can I contact Kickbottle™?
You can contact us using the contact form on our website or by email.
Please include your order number when contacting us about an existing order.
Website: www.kickbottle.co.uk
Instagram: @kickbottleuk