Returns & Refunds Policy
Last Updated: 9 July 2026
Personalised Products
As all products are personalised specifically for each customer, we cannot accept returns or offer refunds simply because you have changed your mind.
This is in accordance with the Consumer Contracts Regulations 2013, which state that personalised and custom-made items are exempt from the standard cancellation and return rights.
We Will Replace or Refund If:
- The product arrives damaged.
- The product is faulty.
- The product differs from the approved design proof.
- We have made an error during production.
Reporting a Problem
Please contact us within 14 days of delivery if there is an issue with your order.
Please include:
- Your order number.
- Photographs clearly showing the issue.
- A brief explanation of the problem.
We will review your claim and respond as quickly as possible.
Approved Designs
Once a design proof has been approved by the customer, KickBottle UK cannot accept responsibility for spelling mistakes, names, squad numbers or any other errors that were present in the approved artwork.
Please check all details carefully before approving your design.
Refund Method
If a refund is approved, it will be issued to the original payment method used when placing the order.
Refunds are typically processed within 5–10 working days, although the time taken for the funds to appear in your account may vary depending on your bank or payment provider.
Where appropriate, we may offer a replacement product instead of a refund.